Support is provided from the UK, Monday – Friday 10am till 4pm. To raise a support request please log in to the affected site, go to ToggleWP > Contact Us and fill in the form. The Freemius contact form includes information regarding the active license which saves time confirming license details.
If you would like me to investigate a bug on a site please create a temporary Admin user account and provide the details in the form’s WordPress login section (do not provide your master site login!).
The site has no “Contact Us” menu
When “white label” mode has been enabled on a client’s site the Contact Us screen will not be shown. Instead, please log in to the Freemius Buyer Login area (https://users.freemius.com/support) and click Support.